Get your manuals and other helpful documents for 3M™ drive-thru communications products here! Click on the link to view a document, or if you wish to save the document to your computer, Right-Click on the link and select “Save Target As…” or “Download Linked File…”. We will continue to add documents to this page to help you better. If there is something you would like to see added to our collection, please contact us.

 

Not sure what model you have? Scroll down through the pictures below to get the information you need.

 

3M G5 XT-1 Headset

3M G5 XT-1 Headset

The 3M™ Drive Thru Headset G5 is the fifth generation, wireless headset. The first headset on the market featuring in store reparability and Smart technology. Combined with it’s lightweight and comfortable design, industry known sound clarity, and the 3M™ Basestation Package makes the 3M™ Drive thru system, Clearly the Sound Decision.
  • Sound clarity with mic array technology
  • Capacitive touch buttons
  • Indicator lights on mic boom
  • Globally accepted icons
  • Identification Tags
  • Haptics Technology
  • Accelerometer Sleep/Hybernate
  • In-store service-ability
  • Integrated headset storage and battery charging
  • Smart Battery Technology

PDF_iconG5 – XT-1 Operations Manual

PDF_iconG5 Quick Start Guide

PDF_iconG5 – XT-1 Quick Reference Guide

 

 

3M XT-1 Headset

3M XT-1 Headset

The 3M XT-1 All digital headset system is the state of the art. Options include an internal audio greeter, drive thru timer and a range extender. It has multiple operating modes, and the system does not require an FCC license. The very light headset operates without a beltpack order taker. This system uses the same batteries and chargers as the C1060.

Need to Register your 3M XT-1 Headset? View our video tutorial.

PDF_iconXT-1 Headset Operations Manual.pdf

PDF_iconXT-1 Quick Reference Guide.pdf

Need to Register your 3M XT-1 Headset? View our video tutorial.

 

 

 

 

 

 

3M C1060 Headset

3M C1060 Headset

The 3M C1060 headset system was discontinued in 2010, but it was an industry leader for several years. There are many, many of these systems operating in excellent condition all over the nation. Like the XT-1, the very light headset operates without a beltpack order taker. This system uses the same batteries and chargers as the XT-1.

Need to Program your C1060? View our video tutorial.

PDF_iconC1060 Headset Operations Manual.pdf

PDF_iconC1060 Headset Programming Manual.pdf – Program your headset if you hear static, have trouble hearing, or talking. You must also reprogram if you have changed channels.

PDF_iconC1060 Headset Troubleshooting Guide.pdf

PDF_iconC1060 Headset – Changing Channels When Interference Is Heard.pdf – If you hear other restaurants or other types of transmissions on your system, use this procedure so that interference will not disrupt your operations. Interference can cause other problems such as limited range.

PDF_iconC1060 Headset Special Programming Instructions for Cross Lane.pdf – This procedure is required if you have a dual lane, dual menu or tandem drive-thru configuration (a drive-thru with two menus)

 

 

3M C960 Headset

3M C960 Headset

 

The 3M C960 has been discontinued for several years, but many are still in service in restaurants across the country. ESS still services C960 systems with 3M OEM parts. The C960 shares many components with the C860 and C1025 such as the battery charger, batteries and programming cable.

PDF_iconC960 Headset Operations Manual.pdf

PDF_iconC960/C1025/C860 Programming Instructions.pdf – Program your C960 headset or C860 beltpack transceiver if you hear static, have trouble hearing or talking. You must also reprogram if you have changed your channels.

 

 

 

 

 

 

3M C860 Beltpack Order Taker & Wired Headset

3M C860 Beltpack Order Taker & Wired Headset

 

The 3M C860 was created as a beltpack companion for the C960 headset system and has been discontinued for several years. The C860 shares many components with the C960 & C1025 such as the battery charger, batteries and programming cable. ESS still services the C860 with 3M OEM parts, but some parts have been discontinued, so there is limited availability.

PDF_iconC860 Beltpack Operations Manual.pdf

PDF_iconC960/C1025/C860 Programming Instructions.pdf – Program your  C860 beltpack transceiver if you hear static, have trouble hearing or talking. You must also reprogram if you have changed your channels.

 

 

 

 

 

3M C1025 Beltpack Order Taker

3M C1025 Beltpack Order Taker

 

 

The 3M C1025 was created as a successor to the C860 and has been discontinued for a few years. The C1025 shares many components with the C960 & C860 such as the battery charger, batteries and programming cable. ESS still services the C860 & C1025 with 3M OEM parts, but some parts have been discontinued, so there is limited availability.

PDF_iconC1025 Beltpack Operations Manual.pdf

PDF_iconC960/C1025/C860 Programming Instructions.pdf – Program your C1025 beltpack transceiver if you hear static, have trouble hearing or talking. You must also reprogram if you have changed your channels.

 

 

 

 

 

3M D-Series Intercoms

3M D-Series Intercoms

The 3M D-series Intercoms (D15, D20, D120) and the D30 intracom have been tried and true workhorses of the QSR and C-store/Travel Center industry for decades. The D15 model DA is still in production and has been since the early 80s. It is an industry favorite because of its incredible durability and simplicity of use. The D-30 intracom (with or without the R30 remote station) has been discontinued for over 12 years now, but we continue to service them because so many are still running in QSRs all over. The D20 6-channel intercom is still in production, and it is a very reliable communications system used in C-stores that only require 6 stations or less. The D120 12-channel intercom has been discontinued for several years since it has been superceded by the Performance Series, but we still service the units. The D20v and D120v are versions of the intercoms that have built in gooseneck microphones.

PDF_iconD15 Intracom Operations Manual.pdf

PDF_iconD30/R30 Intracom Operations Manual.pdf

PDF_iconD20/D20v Intracom Operations Manual.pdf

PDF_iconD120/D120v Intracom Operations Manual.pdf

PDF_iconD-Series (D15, D20, D120) Troubleshooting Guide.pdf

 

3M Performance Series

3M Performance Series

 

 

 

The 3M Performance Series was developed as a successor to the D120/D120v and is currently in production. It consists of a compact controller that rests on the counter and a controller that resides under the counter or in an equipment room. The system can handle up to 24 stations (which depends on the number of I/O cards installed inside the controller). The system allows the operator to answer incoming calls in order of receipt.It is also possible to assign one station priority over all others. Multiple selectors can be used with the system to allow the calls to be answered from more than one location within the facility.

PDF_iconPerformance Series Intercom System Quick Reference.pdf

 

 

 

 

3M Signature Series

3M Signature Series

 

 

The 3M C5000 Signature Series was recently discontinued but many systems are still in service in travel centers, large c-stores and some restaurants with curbside to-go service. It consists of a compact controller that rests on the counter and a controller that resides under the counter or in an equipment room. It can interface with 3M wireless headset systems, and when you use it with multiple selectors, operators can communicate with two different customers simultaneously. There are two different types of selectors. The newer version is the same type as the Performance Series.

PDF_iconC5000 (Signature Series) Intercom System Troubleshooting Guide.pdf

 

 

 

 

 

3M A300 Audio Greeter

3M A300 Audio Greeter

 

The 3M A300 Audio Greeter is an external greeter that is compatible with any model of wireless headset system (not just 3M). It is very simple to use, but if you need help, we have multiple documents to assist you. We recommend that you print the “wall placard” if you do not already have a copy.

PDF_iconA300 Greeter Operations Manual.pdf

PDF_iconA300 Greeter Wall Placard (a quick reference).pdf – This handy placard shows you quickly and easily how to operate your 3M drive-thru greeter.

PDF_iconA300 Greeter Troubleshooting Guide.pdf

 

 

 

 

 

 

You can click on the link of the 3M manuals in PDF format to help you get started:

(If you do not yet have Adobe Acrobat Reader, you can download it here.)